Details

Salary: KSh 25,000 - 30,000
Job Type: Full-time
Job Posted By: Individual
Responsibilities: Assisting customers and answering their questions. Recommending products and helping customers make purchases. Operating the cash register and processing payments. Stocking shelves and keeping products organized. Checking inventory and reporting low-stock items. Maintaining a clean, safe, and attractive store. Handling returns and customer complaints professionally. Receiving and arranging new merchandise. Meeting sales targets and promoting special offers. Following company policies and providing good customer service.
Minimum Experience: 4 years
Application Deadline: October 20th 2026
Requirements and Skills: Good communication skills – ability to speak clearly and listen to customers. Customer service skills – friendly, patient, and helpful when dealing with customers. Sales skills – ability to promote products and meet sales targets. Teamwork – ability to work well with colleagues and supervisors. Basic numeracy – handling cash, prices, and simple calculations accurately. Product knowledge – understanding the products and services being sold. Time management – completing tasks efficiently and on time. Problem-solving skills – handling customer complaints and resolving issues. Attention to detail – keeping shelves, prices, stock, and records accurate. Computer/POS skills – ability to use cash registers and basic computer systems. Honesty and reliability – being trustworthy with money, stock, and company property. Flexibility – willingness to work different shifts, weekends, or busy periods.
Minimum Qualification Requirements: KCSE certificate or equivalent qualification. Good communication and customer service skills. Basic mathematics and cash-handling skills. Basic computer knowledge and ability to use a POS system. Good teamwork and interpersonal skills. Honest, reliable, punctual, and responsible. Good personal presentation and hygiene. Ability to work under pressure and meet sales targets. Previous retail or sales experience is an added advantage.

Retail Assistant Job Opportunity - Nairobi Central Highlights

Customer Service Focus: Retail roles often involve direct customer interaction, assisting with inquiries, product recommendations, and ensuring a positive shopping experience. This requires strong communication and interpersonal skills.
Sales and Target Driven: Many retail positions include sales targets and the promotion of special offers. Success in these roles often depends on the ability to upsell and meet performance goals.
Inventory and Merchandising: Key responsibilities include stocking shelves, organizing products, and managing inventory levels. Maintaining an attractive and well-organized store is crucial for customer engagement.
Cash Handling and POS Systems: Proficiency in operating cash registers and Point of Sale (POS) systems is essential for processing transactions accurately. Basic numeracy and attention to detail are vital.
Teamwork and Problem Solving: Retail environments require collaboration with colleagues and supervisors. The ability to handle customer complaints and resolve issues effectively is also a key aspect of the role.
Career Progression in Retail: Experience in retail can lead to opportunities in sales management, visual merchandising, or specialized roles within the industry. Continuous learning about products and customer service is beneficial.

Description

• Seeking a dedicated Retail Assistant to join a busy store in Nairobi Central. • Role involves customer service, sales, stock management, and maintaining store appearance. • Requires strong communication, honesty, teamwork, and a professional attitude. • Responsibilities include assisting customers, processing payments, stocking shelves, and handling returns. • Minimum 4 years of retail experience required. • KCSE certificate or equivalent, with good communication and basic math skills. • Salary range: KSh 25,000 - 30,000 per month. • Full-time position with an application deadline of October 20th, 2026.