Operations Manager - Vivird Fiber

Operations Manager - Vivird Fiber - 1

Details

Salary
KSh 35,000 - 40,000
Job Type
Full-time
Work Setup
Office
Company Name
Vivird fiber
Job Posted By
Company
Responsibilities
Making sure customers get reliable internet, technicians deliver their work on time, faults are resolved quickly, and the company's daily operations run efficiently and profitably
Minimum Experience
5 years
Application Deadline
1st november
Requirements and Skills
Diploma or equevalent in bussines management, certificate in customer relationship, atleast 3 years experince in a busy company
Minimum Qualification Requirements
Diploma or equevalent in bussines management, certificate in customer relationship. Must be able to work under pleasure

Operations Manager - Vivird Fiber Highlights

  • Core Operational Oversight: Operations Managers are responsible for ensuring the smooth and efficient running of daily business activities. This includes managing service delivery, optimizing resource allocation, and maintaining profitability.
  • Customer & Service Focus: A key aspect of this role involves ensuring customer satisfaction through reliable service provision and timely issue resolution. Effective management of technical teams is crucial for meeting service level agreements.
  • Experience in Demanding Environments: This position typically requires significant experience, often five years or more, in fast-paced and busy company settings. This ensures the candidate can handle pressure and complex operational challenges.
  • Essential Management Skills: Successful candidates often possess a business management background, complemented by skills in customer relationship management. The ability to perform effectively under pressure is a common requirement.
  • Career Progression in Operations: An Operations Manager role can be a stepping stone to senior leadership positions within a company. It provides a broad understanding of business functions and strategic decision-making.

Description

• Vivird Fiber seeks an Operations Manager to oversee daily operations, ensuring efficient service delivery and profitability. • Role reports to senior management and involves collaboration with technical and customer service teams. • Requires a Diploma or equivalent in Business Management and a Certificate in Customer Relationship. • Minimum 5 years of experience in a busy operational environment is essential. • Key responsibilities include ensuring reliable internet services, timely technician work, and swift customer claim resolution. • Must possess strong leadership skills and the ability to work effectively under pressure. • Full-time, office-based position in Kahawa West. • Application deadline: November 1st.