KSh 0
Customer Service Representative - Kisa Central - by Hudnoff
Kisa Central • 3 d ago
Business Solutions - Nairobi Central - by Antonio
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Details
- Salary
- KSh 25,000 - 30,000
- Job Type
- Freelance
- Job Posted By
- Individual
- Responsibilities
- -Assist customers with questions, complaints, and requests. -Respond to customers through phone, WhatsApp, email, or in person. -Provide accurate information about products and services. -Resolve customer complaints professionally and quickly. -Process orders, payments, returns, or inquiries where required. -Follow up with customers to ensure their issues are resolved. -Maintain good customer relationships. -Record customer feedback and complaints. -Escalate difficult issues to supervisors when necessary. -Maintain a professional and positive attitude.
- Minimum Experience
- less than 1 year
- Requirements and Skills
- -Good communication – speak and write clearly. -Active listening – understand customers before responding. -Problem-solving – find practical solutions to customer issues. -Patience – remain calm with difficult customers. -Teamwork – work effectively with colleagues. -Time management – handle several customers efficiently. -Product knowledge – understand what you're selling or supporting. -Empathy – understand and respect customers' concerns. .-Professionalism – remain polite, reliable, and respectful.
- Minimum Qualification Requirements
- -KCSE certificate or equivalent. -Good spoken and written English. -Good communication and interpersonal skills. -Basic computer skills. -Ability to handle customers politely and professionally. -Good problem-solving skills.
Description
Join Our Customer Service Team! Are you friendly, confident, and passionate about helping people? This could be your opportunity! We’re looking for motivated individuals with good communication skills and a positive attitude. Apply today and take the next step toward building your career!
Compare
 This itemBusiness Solutions - Nairobi Central - by Antonio — |  Customer Service Representative - Kisa Central - by Hudnoff — | |
|---|---|---|
| Salary | KSh 25,000 - 30,000 | KSh 40,000 - 50,000 |
| Job Type | Freelance | Contract |
| Job Posted By | Individual | Company |
| Responsibilities | -Assist customers with questions, complaints, and requests. -Respond to customers through phone, WhatsApp, email, or in person. -Provide accurate information about products and services. -Resolve customer complaints professionally and quickly. -Process orders, payments, returns, or inquiries where required. -Follow up with customers to ensure their issues are resolved. -Maintain good customer relationships. -Record customer feedback and complaints. -Escalate difficult issues to supervisors when necessary. -Maintain a professional and positive attitude. | CRM Knowledge: Previous experience or basic understanding of CRM platforms (e.g., HubSpot, Zendesk) or digital communication tools like WhatsApp Business |
| Minimum Experience | less than 1 year | 1 year |
| Requirements and Skills | -Good communication – speak and write clearly. -Active listening – understand customers before responding. -Problem-solving – find practical solutions to customer issues. -Patience – remain calm with difficult customers. -Teamwork – work effectively with colleagues. -Time management – handle several customers efficiently. -Product knowledge – understand what you're selling or supporting. -Empathy – understand and respect customers' concerns. .-Professionalism – remain polite, reliable, and respectful. | CRM Software: Familiarity with customer management tools (like Salesforce, HubSpot, or Zendesk).Basic IT Literacy: High typing speed and proficiency in MS Office (Word, Excel).Multi-channel Support: Ability to handle requests via phone, email, and live chat, |
| Minimum Qualification Requirements | -KCSE certificate or equivalent. -Good spoken and written English. -Good communication and interpersonal skills. -Basic computer skills. -Ability to handle customers politely and professionally. -Good problem-solving skills. | Diploma in Business Administration / Business Management |
| Price | — | — |