KSh 0
Business Solutions - Nairobi Central - by Antonio
Nairobi Central • 3 d ago
Customer Service Representative - Kisa Central - by Hudnoff
Details
- Salary
- KSh 40,000 - 50,000
- Job Type
- Contract
- Job Posted By
- Company
- Responsibilities
- CRM Knowledge: Previous experience or basic understanding of CRM platforms (e.g., HubSpot, Zendesk) or digital communication tools like WhatsApp Business
- Minimum Experience
- 1 year
- Requirements and Skills
- CRM Software: Familiarity with customer management tools (like Salesforce, HubSpot, or Zendesk).Basic IT Literacy: High typing speed and proficiency in MS Office (Word, Excel).Multi-channel Support: Ability to handle requests via phone, email, and live chat,
- Minimum Qualification Requirements
- Diploma in Business Administration / Business Management
Description
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Compare
 This itemCustomer Service Representative - Kisa Central - by Hudnoff — |  Business Solutions - Nairobi Central - by Antonio — | |
|---|---|---|
| Salary | KSh 40,000 - 50,000 | KSh 25,000 - 30,000 |
| Job Type | Contract | Freelance |
| Job Posted By | Company | Individual |
| Responsibilities | CRM Knowledge: Previous experience or basic understanding of CRM platforms (e.g., HubSpot, Zendesk) or digital communication tools like WhatsApp Business | -Assist customers with questions, complaints, and requests. -Respond to customers through phone, WhatsApp, email, or in person. -Provide accurate information about products and services. -Resolve customer complaints professionally and quickly. -Process orders, payments, returns, or inquiries where required. -Follow up with customers to ensure their issues are resolved. -Maintain good customer relationships. -Record customer feedback and complaints. -Escalate difficult issues to supervisors when necessary. -Maintain a professional and positive attitude. |
| Minimum Experience | 1 year | less than 1 year |
| Requirements and Skills | CRM Software: Familiarity with customer management tools (like Salesforce, HubSpot, or Zendesk).Basic IT Literacy: High typing speed and proficiency in MS Office (Word, Excel).Multi-channel Support: Ability to handle requests via phone, email, and live chat, | -Good communication – speak and write clearly. -Active listening – understand customers before responding. -Problem-solving – find practical solutions to customer issues. -Patience – remain calm with difficult customers. -Teamwork – work effectively with colleagues. -Time management – handle several customers efficiently. -Product knowledge – understand what you're selling or supporting. -Empathy – understand and respect customers' concerns. .-Professionalism – remain polite, reliable, and respectful. |
| Minimum Qualification Requirements | Diploma in Business Administration / Business Management | -KCSE certificate or equivalent. -Good spoken and written English. -Good communication and interpersonal skills. -Basic computer skills. -Ability to handle customers politely and professionally. -Good problem-solving skills. |
| Price | — | — |