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Customer Service & Administrative Support Professional
Kiambu / Kiambu • 2 d ago
Customer Service & Operations Professional CV
Details
- Age
- 35
- Gender
- Male
- Skills
- Customer Service & Customer Experience Call Centre Operations Team Leadership & People Management Customer Support & Complaint Resolution Client Relationship Management Operations Management
- Job Type
- Full-time
- Education
- Diploma in Information Technology
- Languages
- English and Swahili
- References
- • Kennedy Alube Senior MIS Manager, CCI East Africa Kenya Phone Email [email protected] • John Wanjogu Senior Human Resource Business Partner Riara Schools Phone Email [email protected] • Herman Mwalepe Supervisor -Contact Center Aga Khan University Hospital -Nairobi Email [email protected] Phone
- Certifications
- N/A
- Marital Status
- Married
- Still Studying
- No
- Expected Salary
- KSh35,000 - 45,000
- Employment Status
- Unemployed
- Highest Qualification
- Diploma
Description
• Customer Service and Operations professional with 8+ years of experience in customer support, call centre operations, team leadership, client relationship management, and process improvement. • Skilled in managing teams, resolving complex customer issues, monitoring KPIs, and delivering excellent customer experiences. • Strong communicator, problem solver, and organized professional with experience using CRM, ERP, Power BI, and Microsoft Office tools. • Holds a Diploma in Information Technology and is fluent in English and Swahili. • Seeking a full-time role in Customer Service or Operations. • Expected salary range: KSh35,000 - 45,000. • References available from previous employers.
Compare
 This itemCustomer Service & Operations Professional CV — |  Customer Service & Administrative Support Professional — |  Customer Service Rep/Executive, Receptionist, Office Admin/Assistant — | |
|---|---|---|---|
| Age | 35 | 28 | 27 |
| Gender | Male | Female | Female |
| Skills | Customer Service & Customer Experience Call Centre Operations Team Leadership & People Management Customer Support & Complaint Resolution Client Relationship Management Operations Management | Customer service | Customer Service • Customer Support • Customer Retention • CRM • Customer Relationship Management • Communication • Problem Solving • Complaint Handling • Customer Follow-Up • Sales Support • Customer Acquisition • Telesales • Account Management • Data Entry • Microsoft Excel |
| Job Type | Full-time | Full-time | Full-time |
| Education | Diploma in Information Technology | Diploma in Sustainable Tourism and Hospitality Management | Diploma in Entrepreneurship Development |
| Languages | English and Swahili | No | English Swahili |
| References | • Kennedy Alube Senior MIS Manager, CCI East Africa Kenya Phone Email [email protected] • John Wanjogu Senior Human Resource Business Partner Riara Schools Phone Email [email protected] • Herman Mwalepe Supervisor -Contact Center Aga Khan University Hospital -Nairobi Email [email protected] Phone | — | — |
| Certifications | N/A | — | Certificate in Computer Applications |
| Marital Status | Married | Single | Single |
| Still Studying | No | No | No |
| Expected Salary | KSh35,000 - 45,000 | KSh35,000 - 45,000 | KSh25,000 - 35,000 |
| Employment Status | Unemployed | Unemployed | Unemployed |
| Highest Qualification | Diploma | Diploma | Diploma |
| Price | — | — | — |
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