Customer Service Representative

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Details

Salary: KSh 15,000 - 20,000
Job Type: Full-time
Work Setup: Remote
Company Name: Little crown
Job Posted By: Company
Responsibilities: Key Responsibilities - Respond to customer inquiries through calls, WhatsApp, email, social media, or in person. - Handle customer complaints and provide appropriate solutions. - Provide accurate information about products, services, prices, and promotions. - Process customer orders, requests, returns, and follow-ups. - Maintain accurate and confidential customer records. - Build positive relationships and ensure customer satisfaction. - Escalate complex issues to supervisors when necessary. - Collect customer feedback and report common concerns. - Work with other departments to resolve customer issues. - Maintain professional communication and meet service standards.
Minimum Experience: 1 year
Application Deadline: 5th october
Requirements and Skills: Requirements for Customer Service Jobs Minimum KCSE certificate; a certificate or diploma in Customer Service, Business, Marketing, or a related field is an added advantage. Good communication skills, both verbal and written. Ability to speak and understand English and Kiswahili clearly. Previous customer service or sales experience is an advantage. Basic computer skills, including email, Microsoft Office, and customer management systems. Good problem-solving and decision-making skills. Ability to handle difficult customers and complaints professionally. Good listening and interpersonal skills. Ability to work under pressure and meet deadlines/targets. Patience, empathy, and a positive attitude. Good teamwork and time-management skills. Professional appearance and strong work ethic. Willingness to learn and adapt to new products and procedures.
Minimum Qualification Requirements: Minimum Qualifications for Customer Service Jobs KCSE certificate or equivalent. Good spoken and written English. Good Kiswahili communication skills. Basic computer literacy. Good communication and interpersonal skills. Ability to handle customers professionally. No previous experience may be required for entry-level positions, although experience is an advantage. Must be reliable, presentable, and willing to learn. Ability to work well individually and as part of a team.

Customer Service Representative Highlights

Customer Interaction Skills: Customer service roles involve direct communication with clients via phone, email, and chat. Key skills include active listening, empathy, and clear articulation to resolve issues and provide information.
Problem-Solving Focus: A core aspect of customer service is identifying and resolving customer concerns efficiently. This requires analytical thinking and the ability to offer practical solutions.
Remote Work Flexibility: Many customer service positions offer remote work arrangements, allowing employees to work from home. This setup often requires strong self-discipline and reliable internet access.
Career Growth Potential: Experience in customer service can lead to roles in team leadership, training, or specialized client management. Continuous learning about products and services is encouraged.
Compensation Range Context: Entry-level customer service roles typically offer a salary range that reflects the responsibilities and required skills. Compensation may increase with experience and performance.

Description

• Seeking a Customer Service Representative to handle inquiries and resolve issues across multiple channels. • Minimum KCSE certificate; diploma in Customer Service or related field is an advantage. • Requires 1 year of customer service or sales experience. • Responsibilities include responding to calls, WhatsApp, email, and social media inquiries; processing orders; and maintaining customer records. • Must be fluent in English and Kiswahili, with good communication and problem-solving skills. • Salary range: KES 15,000 - 20,000 per month. • Remote work setup with a full-time schedule. • Application deadline: October 5th.

Compare

	This item Customer Service Representative KSh 3,000	Customer Service Representative Job Opportunity —
Salary	KSh 15,000 - 20,000	KSh 20,000 - 25,000
Job Type	Full-time	Freelance
Work Setup	Remote	—
Company Name	Little crown	Urban Crown Foundation
Job Posted By	Company	Company
Responsibilities	Key Responsibilities - Respond to customer inquiries through calls, WhatsApp, email, social media, or in person. - Handle customer complaints and provide appropriate solutions. - Provide accurate information about products, services, prices, and promotions. - Process customer orders, requests, returns, and follow-ups. - Maintain accurate and confidential customer records. - Build positive relationships and ensure customer satisfaction. - Escalate complex issues to supervisors when necessary. - Collect customer feedback and report common concerns. - Work with other departments to resolve customer issues. - Maintain professional communication and meet service standards.	📞 Responding to customer inquiries through phone calls, WhatsApp, email, or in person. 🤝 Assisting customers with questions, complaints, and requests. 🛍️ Providing information about products, services, prices, and promotions. 📝 Processing orders, bookings, or customer requests accurately. 🔄 Following up with customers to ensure their issues have been resolved. 🧾 Handling payments, refunds, or basic account information where required. 📊 Keeping customer records updated and documenting interactions. 🚨 Handling complaints professionally and escalating complex issues to supervisors. 💬 Building good relationships with customers and maintaining a professional attitude. 🎯 Meeting customer-service targets, such as response time, satisfaction, or sales targets. 🔐 Protecting customer information and following company policies. 👥 Working with other departments to solve customer problems efficiently. For
Minimum Experience	1 year	less than 1 year
Application Deadline	5th october	30/9/26
Requirements and Skills	Requirements for Customer Service Jobs Minimum KCSE certificate; a certificate or diploma in Customer Service, Business, Marketing, or a related field is an added advantage. Good communication skills, both verbal and written. Ability to speak and understand English and Kiswahili clearly. Previous customer service or sales experience is an advantage. Basic computer skills, including email, Microsoft Office, and customer management systems. Good problem-solving and decision-making skills. Ability to handle difficult customers and complaints professionally. Good listening and interpersonal skills. Ability to work under pressure and meet deadlines/targets. Patience, empathy, and a positive attitude. Good teamwork and time-management skills. Professional appearance and strong work ethic. Willingness to learn and adapt to new products and procedures.	Minimum KCSE certificate; a certificate or diploma in Customer Service, Business, Marketing, or a related field is an added advantage. Good communication skills, both verbal and written. Ability to speak and understand English and Kiswahili clearly. Previous customer service or sales experience is an advantage. Basic computer skills, including email, Microsoft Office, and customer management systems. Good problem-solving and decision-making skills. Ability to handle difficult customers and complaints professionally. Good listening and interpersonal skills. Ability to work under pressure and meet deadlines/targets. Patience, empathy, and a positive attitude. Good teamwork and time-management skills. Professional appearance and strong work ethic. Willingness to learn and adapt to new products and procedures.
Minimum Qualification Requirements	Minimum Qualifications for Customer Service Jobs KCSE certificate or equivalent. Good spoken and written English. Good Kiswahili communication skills. Basic computer literacy. Good communication and interpersonal skills. Ability to handle customers professionally. No previous experience may be required for entry-level positions, although experience is an advantage. Must be reliable, presentable, and willing to learn. Ability to work well individually and as part of a team.	Minimum Qualifications for Customer Service Jobs KCSE certificate or equivalent. Good spoken and written English. Good Kiswahili communication skills. Basic computer literacy. Good communication and interpersonal skills. Ability to handle customers professionally. No previous experience may be required for entry-level positions, although experience is an advantage. Must be reliable, presentable, and willing to learn. Ability to work well individually and as part of a team.
Price	KSh 3,000	—

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