Mwakilishi wa Huduma kwa Wateja

Mwakilishi wa Huduma kwa Wateja - 1

Maelezo Zaidi

Salary
KSh 15,000 - 20,000
Job Type
Full-time
Work Setup
Remote
Company Name
Little crown
Job Posted By
Company
Responsibilities
Key Responsibilities - Respond to customer inquiries through calls, WhatsApp, email, social media, or in person. - Handle customer complaints and provide appropriate solutions. - Provide accurate information about products, services, prices, and promotions. - Process customer orders, requests, returns, and follow-ups. - Maintain accurate and confidential customer records. - Build positive relationships and ensure customer satisfaction. - Escalate complex issues to supervisors when necessary. - Collect customer feedback and report common concerns. - Work with other departments to resolve customer issues. - Maintain professional communication and meet service standards.
Minimum Experience
1 year
Application Deadline
5th october
Requirements and Skills
Requirements for Customer Service Jobs Minimum KCSE certificate; a certificate or diploma in Customer Service, Business, Marketing, or a related field is an added advantage. Good communication skills, both verbal and written. Ability to speak and understand English and Kiswahili clearly. Previous customer service or sales experience is an advantage. Basic computer skills, including email, Microsoft Office, and customer management systems. Good problem-solving and decision-making skills. Ability to handle difficult customers and complaints professionally. Good listening and interpersonal skills. Ability to work under pressure and meet deadlines/targets. Patience, empathy, and a positive attitude. Good teamwork and time-management skills. Professional appearance and strong work ethic. Willingness to learn and adapt to new products and procedures.
Minimum Qualification Requirements
Minimum Qualifications for Customer Service Jobs KCSE certificate or equivalent. Good spoken and written English. Good Kiswahili communication skills. Basic computer literacy. Good communication and interpersonal skills. Ability to handle customers professionally. No previous experience may be required for entry-level positions, although experience is an advantage. Must be reliable, presentable, and willing to learn. Ability to work well individually and as part of a team.

Mwakilishi wa Huduma kwa Wateja Mambo Muhimu

  • Ujuzi wa Kuwasiliana na Wateja: Majukumu ya huduma kwa wateja yanahusisha mawasiliano ya moja kwa moja na wateja kupitia simu, barua pepe, na gumzo. Ujuzi muhimu ni pamoja na kusikiliza kwa makini, huruma, na ufasaha wa kueleza ili kutatua matatizo na kutoa taarifa.
  • Lengo la Kutatua Matatizo: Sehemu muhimu ya huduma kwa wateja ni kutambua na kutatua wasiwasi wa wateja kwa ufanisi. Hii inahitaji fikra za uchanganuzi na uwezo wa kutoa suluhisho za vitendo.
  • Uwezo wa Kufanya Kazi Mbali: Nafasi nyingi za huduma kwa wateja hutoa fursa za kufanya kazi mbali, zikimruhusu mfanyakazi kufanya kazi kutoka nyumbani. Mpangilio huu mara nyingi huhitaji nidhamu binafsi yenye nguvu na ufikiaji wa intaneti unaotegemewa.
  • Uwezekano wa Kukua Kimaisha: Uzoefu katika huduma kwa wateja unaweza kusababisha majukumu katika uongozi wa timu, mafunzo, au usimamizi maalum wa wateja. Kujifunza kila mara kuhusu bidhaa na huduma kunahimizwa.
  • Upeo wa Malipo wa Kimaelezo: Nafasi za huduma kwa wateja za kiwango cha awali kwa kawaida hutoa kiwango cha mshahara kinachoakisi majukumu na ujuzi unaohitajika. Malipo yanaweza kuongezeka kwa uzoefu na utendaji.

Maelezo

• Tunatafuta Mwakilishi wa Huduma kwa Wateja kushughulikia maswali na kutatua changamoto kupitia njia mbalimbali. • Ua wa chini ni KCSE; cheti au diploma katika Huduma kwa Wateja au fani inayohusiana ni faida. • Inahitaji uzoefu wa mwaka 1 katika huduma kwa wateja au mauzo. • Majukumu ni pamoja na kujibu simu, WhatsApp, barua pepe, na maswali ya mitandao ya kijamii; kuchakata maagizo; na kudumisha kumbukumbu za wateja. • Lazima uwe na ufasaha wa Kiingereza na Kiswahili, na ujuzi mzuri wa mawasiliano na utatuzi wa matatizo. • Kiwango cha mshahara: KES 15,000 - 20,000 kwa mwezi. • Mpangilio wa kazi ukiwa mbali (remote) na ratiba kamili (full-time). • Tarehe ya mwisho ya kutuma maombi: Oktoba 5.

Ulinganisho

Mwakilishi wa Huduma kwa WatejaBidhaa hii
Mwakilishi wa Huduma kwa Wateja
KSh 3,000
Fursa ya Ajira: Mwakilishi wa Huduma kwa Wateja
Fursa ya Ajira: Mwakilishi wa Huduma kwa Wateja
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SalaryKSh 15,000 - 20,000KSh 20,000 - 25,000
Job TypeFull-timeFreelance
Work SetupRemote—
Company NameLittle crownUrban Crown Foundation
Job Posted ByCompanyCompany
ResponsibilitiesKey Responsibilities - Respond to customer inquiries through calls, WhatsApp, email, social media, or in person. - Handle customer complaints and provide appropriate solutions. - Provide accurate information about products, services, prices, and promotions. - Process customer orders, requests, returns, and follow-ups. - Maintain accurate and confidential customer records. - Build positive relationships and ensure customer satisfaction. - Escalate complex issues to supervisors when necessary. - Collect customer feedback and report common concerns. - Work with other departments to resolve customer issues. - Maintain professional communication and meet service standards.📞 Responding to customer inquiries through phone calls, WhatsApp, email, or in person. 🤝 Assisting customers with questions, complaints, and requests. 🛍️ Providing information about products, services, prices, and promotions. 📝 Processing orders, bookings, or customer requests accurately. 🔄 Following up with customers to ensure their issues have been resolved. 🧾 Handling payments, refunds, or basic account information where required. 📊 Keeping customer records updated and documenting interactions. 🚨 Handling complaints professionally and escalating complex issues to supervisors. 💬 Building good relationships with customers and maintaining a professional attitude. 🎯 Meeting customer-service targets, such as response time, satisfaction, or sales targets. 🔐 Protecting customer information and following company policies. 👥 Working with other departments to solve customer problems efficiently. For
Minimum Experience1 yearless than 1 year
Application Deadline5th october30/9/26
Requirements and SkillsRequirements for Customer Service Jobs Minimum KCSE certificate; a certificate or diploma in Customer Service, Business, Marketing, or a related field is an added advantage. Good communication skills, both verbal and written. Ability to speak and understand English and Kiswahili clearly. Previous customer service or sales experience is an advantage. Basic computer skills, including email, Microsoft Office, and customer management systems. Good problem-solving and decision-making skills. Ability to handle difficult customers and complaints professionally. Good listening and interpersonal skills. Ability to work under pressure and meet deadlines/targets. Patience, empathy, and a positive attitude. Good teamwork and time-management skills. Professional appearance and strong work ethic. Willingness to learn and adapt to new products and procedures.Minimum KCSE certificate; a certificate or diploma in Customer Service, Business, Marketing, or a related field is an added advantage. Good communication skills, both verbal and written. Ability to speak and understand English and Kiswahili clearly. Previous customer service or sales experience is an advantage. Basic computer skills, including email, Microsoft Office, and customer management systems. Good problem-solving and decision-making skills. Ability to handle difficult customers and complaints professionally. Good listening and interpersonal skills. Ability to work under pressure and meet deadlines/targets. Patience, empathy, and a positive attitude. Good teamwork and time-management skills. Professional appearance and strong work ethic. Willingness to learn and adapt to new products and procedures.
Minimum Qualification RequirementsMinimum Qualifications for Customer Service Jobs KCSE certificate or equivalent. Good spoken and written English. Good Kiswahili communication skills. Basic computer literacy. Good communication and interpersonal skills. Ability to handle customers professionally. No previous experience may be required for entry-level positions, although experience is an advantage. Must be reliable, presentable, and willing to learn. Ability to work well individually and as part of a team.Minimum Qualifications for Customer Service Jobs KCSE certificate or equivalent. Good spoken and written English. Good Kiswahili communication skills. Basic computer literacy. Good communication and interpersonal skills. Ability to handle customers professionally. No previous experience may be required for entry-level positions, although experience is an advantage. Must be reliable, presentable, and willing to learn. Ability to work well individually and as part of a team.
BeiKSh 3,000—

Matangazo Yanayofanana