Sales & Telemarketing Officer Job in Nairobi

Sales & Telemarketing Officer Job in Nairobi - 1
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Details

Salary
KSh 35,000 - 40,000
Job Type
Full-time
Work Setup
Office
Job Posted By
Individual
Responsibilities
bilities * Calling potential and existing customers to introduce products or services. * Explaining products, prices, offers, and benefits to customers. * Identifying potential customers and generating leads. * Following up with customers who have shown interest. * Persuading customers to purchase products or services. * Meeting daily, weekly, or monthly sales targets. * Answering customer questions and handling objections professionally. * Recording customer information and call outcomes. * Maintaining good relationships with customers. * Handling customer complaints and directing difficult issues to the appropriate department. * Updating sales records and preparing basic sales reports. * Working with the sales team to achieve company targets.
Minimum Experience
less than 1 year
Application Deadline
June 26,2031
Requirements and Skills
Excellent communication skills * Persuasion and negotiation skills * Customer-service skills * Active listening * Confidence when speaking on the phone * Good interpersonal skills * Time-management and organization * Problem-solving skills * Ability to handle rejection professionally * Teamwork * Target-oriented and self-motivated * Ability to maintain accurate customer records
Minimum Qualification Requirements
KCSE certificate with at least a D (plain) or equivalent. * Good communication skills in English and Kiswahili. * Basic computer literacy. * No previous experience may be required for entry-level positions. * Sales/customer-service experience is an added advantage

Sales & Telemarketing Officer Job in Nairobi Highlights

  • Customer Engagement Focus: This role involves actively reaching out to potential and existing customers to introduce products or services. Key duties include explaining offerings, generating leads, and persuading customers to make purchases.
  • Sales Target Driven: Success in this position is often measured by meeting daily, weekly, or monthly sales targets. This requires a motivated individual focused on achieving specific sales goals.
  • Essential Communication Skills: Strong verbal communication, persuasion, and negotiation skills are crucial. The ability to listen actively, handle objections professionally, and build rapport is vital for customer interaction.
  • Entry-Level Friendly: Positions may require minimal to no prior experience, making them accessible for individuals starting their careers. A KCSE certificate and good communication skills are often the primary requirements.
  • Office-Based Work Environment: This is typically an office-based role, meaning work is conducted from a central company location. It often involves collaboration with a sales team to achieve collective targets.

Description

• Seeking a motivated Sales & Telemarketing Officer to join a Nairobi-based team. • Responsibilities include contacting customers, promoting products/services, lead generation, and closing sales. • Requires excellent communication, persuasion, and customer-focused skills. • Ability to work towards and meet set sales targets is crucial. • Minimum KCSE certificate with good English and Kiswahili communication skills. • Basic computer literacy required; previous sales/customer service experience is an advantage. • Salary: KSh 35,000 - 40,000 per month. • Application deadline: June 26, 2031.

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SalaryKSh 35,000 - 40,000CommissionKSh 25,000 - 30,000
Job TypeFull-timeFull-timeFull-time
Work SetupOfficeHybridOffice
Job Posted ByIndividualCompanyIndividual
Responsibilitiesbilities * Calling potential and existing customers to introduce products or services. * Explaining products, prices, offers, and benefits to customers. * Identifying potential customers and generating leads. * Following up with customers who have shown interest. * Persuading customers to purchase products or services. * Meeting daily, weekly, or monthly sales targets. * Answering customer questions and handling objections professionally. * Recording customer information and call outcomes. * Maintaining good relationships with customers. * Handling customer complaints and directing difficult issues to the appropriate department. * Updating sales records and preparing basic sales reports. * Working with the sales team to achieve company targets.- Identifying and pursuing new sales opportunities and generating leads. - Presenting products/services and recommending solutions based on customer needs. - Building and maintaining strong customer relationships through effective communication and follow-up. - Meeting assigned sales targets and maintaining accurate records of sales and customer interactions. - Handling customer inquiries and complaints while ensuring a positive customer experience.Making outbound calls to prospective customers Explaining products, services, or offers over the phone Generating and qualifying sales leads Scheduling appointments for sales representatives Handling customer inquiries and objections Maintaining accurate call records and customer information Following up on previous conversations and leads Conducting customer surveys and feedback collection Achieving daily, weekly, and monthly call targets Ensuring professional and courteous communicationdentifying and contacting potential customers Understanding customer needs and presenting suitable solutions Conducting product demonstrations and sales presentations Negotiating prices and closing sales deals Building and maintaining strong customer relationships Following up with existing clients for repeat business Meeting sales targets and performance goals Preparing sales reports and updating customer records Coordinating with marketing and customer service teams
Minimum Experienceless than 1 year1 yearless than 1 year
Application DeadlineJune 26,2031September 30, 20267/10/2026
Requirements and SkillsExcellent communication skills * Persuasion and negotiation skills * Customer-service skills * Active listening * Confidence when speaking on the phone * Good interpersonal skills * Time-management and organization * Problem-solving skills * Ability to handle rejection professionally * Teamwork * Target-oriented and self-motivated * Ability to maintain accurate customer records1. Communication & interpersonal skills — able to engage customers confidently and professionally. 2. Negotiation & persuasion — able to influence purchasing decisions and close deals. 3. Lead generation & prospecting — able to identify, approach, and convert potential customers. 4. Customer relationship management — able to build relationships, follow up, and retain customers. 5. Target-oriented & self-motivated — able to work independently and consistently meet sales targets.Excellent communication skills – ability to speak clearly and confidently. Persuasion and negotiation – convincing customers to consider or purchase products/services. Customer service skills – understanding and responding to customer needs professionally. Active listening – paying attention to customers and identifying their requirements. Product knowledge – ability to learn and explain products or services accurately. Confidence and interpersonal skills – comfortable speaking with different types of customers. Target-oriented mindset – ability to work toward sales targets and deadlines. Problem-solving skills – handling customer objections and finding appropriate solutions. Computer skills – familiarity with email, Microsoft Office, CRM systems, and telephone systems. Time management – managing calls, follow-ups, appointments, and customer records efficiently. Resilience and patience – handling rejection and difficult customers without losing motivation.
Minimum Qualification RequirementsKCSE certificate with at least a D (plain) or equivalent. * Good communication skills in English and Kiswahili. * Basic computer literacy. * No previous experience may be required for entry-level positions. * Sales/customer-service experience is an added advantageHighschool certificate Degrees in a relevant field are an added advantageEducation: KCSE or equivalent; some employers may prefer a certificate, diploma, or degree in Sales, Marketing, Business Administration, or a related field. Communication skills: Good spoken and written English; knowledge of Kiswahili or other local languages can be an advantage. Computer literacy: Basic knowledge of computers, email, Microsoft Office, and customer management systems. Customer service skills: Ability to communicate professionally and handle customer questions or complaints. Sales ability: Confidence in persuading customers, explaining products/services, and closing sales. Telephone skills: Clear and professional phone etiquette and the ability to make and receive many calls. Experience: Entry-level positions may accept candidates without experience, while some employers require 1–2 years of sales, telemarketing, or customer-service experience. Personal qualities: Self-motivated, confident, persistent, target-oriented, patient, and able to work under pressure.
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